Shipping from locations all around the U. S.
Sometimes our suppliers surprise us with increased prices. which we have not updated into the web site. Our prices are then too low to make our margin to stay in business. In theses cases where it happens on an item you have ordered, we will contact you of the correct price and get your permission to process your order at the new price. We are sorry for our suppliers inconvenience.MINIMUM ORDER SIZE.
Our internet hardware order system saves money and allows us to pass lower prices on to our customers. Sorry we have to have a $25 minimum order size as we make no money on smaller orders.OUR RETURN POLICY
Our prices are so low because we have worked out a no return policy with our suppliers. So please order carefully. Only wrongly shipped merchandise is returnable.
Inventoried hooks are returnable for orders over $25. Call within 30 days after receipt of order to get an authorization # and the return address.
If you think you you may want to return an order, contact us before you order to get an authorization # that your order is returnable. (no returns will be accepted without an authorization #.)PAYMENT METHODS
-Pay by American Express, Discover, MasterCard, or Visa charge cards. We process charge cards on the day that we receive your order to validate the charge cards.
-Pay by Bank Wire Transfer. Orders can be speeded up by faxing us a copy of the Bank Wire Transfer.
-Pay by money order or certified check.
-Purchase orders accepted from schools, hospitals and other government agencies. Regular checks and credit checks from other customers will result in a slight delay.
-Please no COD orders.
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You can choose to ship smaller items by UPS or Motor Freight. Larger items above a certain size and 150 pounds weight must ship by Motor Freight. We have negotiated some of the best rates from our shippers and pass these on to you.
UPS charges calculated by Yahoo are sometimes lower than actual. Motor freight charges calculated by Yahoo are always lower than actual. We will process Yahoo's amount through your charge card before we fill your order. When we get the actual freight bill, we will credit or debit your account the difference.
Contact us if you need an accurate rate before we fill you order.Back to top
WRONG OR MISSING MATERIAL
You must contact us within 30 days after we ship to have us assist you with wrong or missing items. After this period we will decide on a case by case basis on correcting your problem. If the problem was due to our error, we'll send a pick-up slip. If it was due to your error, we ask that you pay for the return freight.Back to top
We can not guarantee safe delivery and occasionally freight damage occurs. Your cooperation is required for your claim to be paid.
If shipped by UPS, keep the packaging and call us with the problem immediately. We will contact UPS and they may want to see the packaging. We will arrange a replacement.
If shipped by truck, make your claim to the freight company. The amount that you collect from the trucking company depends on when and how you notify them of the damages. Inspect shipments for damage at the time of delivery. Note all packaging and product damage on the shipper's Bill of Lading and keep a copy. File a written claim with the shipping company within 15 days after the delivery date. The freight company will review your claim and most likely pay it in full.
If at the time of delivery the packaging looks undamaged and the receiver doesn't have time to open the boxes, write the words "Subject to internal inspection" on the shipper's Bill of Lading and keep a copy. Notify the shipping company within 24 hours of any concealed damage. The freight company will review your claim and may not pay it in full.
Concealed damage claims will probably not be paid in full. Concealed damage claims are rarely paid anything when there are no notes on the bill of lading or if the claim is submitted after 15 days.
Contact us for help and to order a replacement.Back to top
We are often asked for delivery times. Please understand that we can only give you approximate timing based on our past experience with our suppliers. Sometimes orders take longer. And we have no control to speed up their delivery. So please give yourself a cushion when ordering. We accept no responsibility for any damages that our customers may experience due to their planning that merchandise might arrive to them at any partitular time.Back to top
Handling charges are included in the line item "shipping". It includes the cost of packaging supplies.
PRODUCT TRADE MARKS
"CL" refers to Claridge Products; "EM" refers to EMCO Specialty Products, Inc; "MG" refers to Magnuson Group products; "VP" is a trade mark of Vogel Peterson.
All Coatracks warrants to All Coatracks purchasers only units purchased from us to be free from defects in materials and workmanship under normal use and service upon the following terms and conditions:
1) The Warranty is limited to replacing or repairing, at our option, transportation charges prepaid by the purchaser, any All Coatracks units or part thereof which our inspection shall show to have been defective within the limitations of this warranty.
2) The period during which All Coatracks units are warranted is as follows, measured from the date of our invoices:
Complete unit, - one (1) year,
Limited Parts - one (1) year
3) This warranty does not cover installation labor charges and does not apply to any units which have been damaged by accident, abuse, improper installation, improper maintenance, or altered in any way.
4) The replacement or repair of defective All Coatracks units as stated in this warranty shall constitute the sole remedy of the purchaser and the sole liability of All Coatracks under this warranty. All Coatracks shall not under any circumstances be liable for incidental, consequential or indirect damages caused by defects in All Coatracks units or any delay in the repair or replacement thereof.
5) This warranty extends only to purchasers and does not extend to any others, including consumer customers of purchasers.
6) This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
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